Testimonials

See what our satisfied clients have to say about us.

Nor Dewi Saleh

(Tuition Teacher)
Satisfied Vanilla Customer since 2003

VANILLA offers high quality, professional service which is friendly and flexible. The caring and attentive attitude of the therapists have been the core factors that kept me coming for the past 16 years.

Equipped with clear understanding of the products, I am always excited to listen to the range of treatments and products offered at VANILLA. This has helped me to make informed decisionswith regards to my treatment. I consider myself fortunate to have found such reliable and professional therapists.

VANILLA提供高品质,专业的服务这是友好和灵活的。关怀和细心美容治疗师的态度一直是核心让我在过去16年里来的因素。

对产品有清晰的了解,我总是很高兴听到这个范围VANILLA提供的护理和产品。这有助于我做出明智的决定关于我的治疗。 我认为自己幸运地发现了这样的可靠和专业美容治疗师。

Miss Eva Chan

(Senior Finance Manager)

Subconsciously, I have been doing skincare treatments in Vanilla for more than 10 years. Previously, I have tried other beauty salons but I was not very satisfied because I have high standards of the skincare products and the skills of the beautician.

There are several main reasons that I continue to patronize Vanilla for so many years: First: They don't push the sale of their own products. Usually when I ask, they will introduce the products in detail without trying to sell it. Second: The beautician's service attitude is very cordial and going to the beauty salon is like going to meet with friends. Third: The product has worked on my skin, and my friends around me have praised me for looking younger than I really am.

Because of my great personal experience, I have introduced Vanilla to my sister, son and daughter-in-law. My daughter-in-law has never spent much time taking care of her skin but last year, because of her upcoming wedding, she was worried that her wedding makeup will not look nice due to her dry skin. I recommended Vanilla to her for skincare maintenance and after two sessions, she saw good results so she also signed a package to start regular sessions. A few months ago, my husband and I went to Japan to travel and it was during a cold and dry season. My husband usually does not use any skincare products so after a few days in Japan, his face started feeling dry and chapped. I tried to use Vanilla skincare products on his face and after a couple of days, the peeling has disappeared and the skin does not feel as tight.

Even though there are many well-known beauty salons elsewhere, I have stayed with Vanilla for so long as I feel that they offer quality products and service that is value for money, which is what most customers are looking for. This is why I see myself continuing to be a Vanilla customer for years to come.

不知不觉在 Vanilla 做护肤保养至今已经十几年了,之前曾经尝试过其他的美容院都不太满意,因为自己对护肤产品及美容师的手艺都有所要求。

能够持续这么多年主要有几个原因:

第一:他们不会强行推销自己的产品,通常是当我咨询的时候她们才会详细的介绍。

第二:美容师的服务态度都非常亲切,每当进入美容院的时候就像去和朋友见面一样。

第三:产品对我的皮肤都见效,身边的朋友都称赞我比实际年龄看起来年轻。

因为自己的亲身经历,所以我敢于把 Vanilla 介绍给自己的妹妹,兒子和媳妇。媳妇本来是一个不善于打理自己皮肤的人,去年由于婚期将近而脸部皮肤非常干燥怕难上妆,我便介绍她到 Vanilla 做护肤保养,经过两次护肤过后就能看到很好的效果,过后她也签了一个配套开始做护理了。几个月前我和丈夫去日本旅游,那个季节的气候比较寒冷,我丈夫是一个不用任何护肤产品的人,所以一到那里不到几天脸部就开始干燥,有点像烧焦脱皮的现象,我就尝试用 Vanilla 护肤品早晚塗在他的脸上,大约两三天过后他脸上脱皮的现象不但消失了,而且皮肤也没有紧绷的感觉。

虽然外面有许多知名的美容院,但是我和一般的顾客的理念都一样,希望物有所值,我觉的这是让我能夠持续在这家美容院这么多年的主要原因。

I have been with VANILLA since year 2005. Their beauticians are friendly, warm and not pushy at all. Every facial is a relaxing and soothing experience. My dry skin condition has improved substantially. Thanks to VANILLA and their lovely beauticians’ excellent services.


我从2005年开始在VANILLA。他们的美容师友好,温暖而不咄咄逼人一点都不 每一个面部都是放松和舒缓经验。 我的皮肤干燥状况了大幅改善。 感谢VANILLA和他们可爱的美容师优质的服务。

Roofaza (Clerk)

since 2005

I’m writing to express the great service that you and your staff have provided for all these years I’ve come for facial. They are friendly and warm... always greeted with smiles. With aestheticians experienced skills, I’m always able to relax and enjoy every facial sessions.

What kept me coming to this place is the impression I’ve got on my first facial appointment and all subsequent visits. There was no hard selling and pushy promotion tactics. Well done and thank you for the excellent services and products.


我写信是为了表达出色的服务你和你的面部治疗师已经提供了这些年我是来面部护理的。 他们友好而温暖......总是笑着迎接。凭借面部治疗师的经验,我总能放松,享受每一次面部护理。

是什么让我来到这个地方的印象我已经进行了第一次面部预约和随后的所有探访。没有硬性销售和推销的促销策略。做得好,感谢您提供优质的服务和产品。

Juliana Tan Bee Lian (Finance)

since 2003

The reason why I have been a loyal client of Vanilla is that their friendly team provides good service, recommend suitable products for my skin and understand my skin condition very well. The facials I purchased from Vanilla help soothe my complexion and do not irritate my skin. Their line of skincare help improve my skin and keep fine lines at bay. Friends and relatives complimented on my complexion and asked me where I went for my facial treatments. I must say I am pleased I made the right choice.

Winnie Cheang (Retiree)

since 2003

We have been doing facial treatments at Vanilla for many years. So far the treatments that we have went through showed fairly good results. Initially we had many pimples and blackheads on the face and now they are under control. The products introduced to us helped keep our skin conditions under control. I especially like the Eye Makeup Remover as it helps to clear sunscreen and oil sebum after a long day at work before I start my cleansing routine. Furthermore, the environment of Hougang outlet is soothing and helps us to relax during treatments.

Tan Hui Min (Assistant Executive)

since 2008

I have been going to Vanilla for my monthly facials for more than a decade. My main reason for staying with Vanilla is because I enjoyed every facial session and their staffs are skillful and knowledgeable. I especially enjoyed their massages at the end of each facial. Over these years, we have established a very good rapport. I trust their judgment with every facial package that they recommended me. I have also introduced my daughter to Vanilla for her facials. Furthermore, I also like the conducive environment of Hougang branch and all the beauticians are very friendly and approachable. Finally, I enjoyed the piano music that was being played in the salon....... very soothing!

Vivien Chua (Secretary)

since 2004

I personally enjoy the courses and advanced facials from VANILLA. Service is good and beauticians are knowledgeable and friendly. My skin problems were addressed and VANILLA staffs recommended the best for my skin. I like their cleansing milk, toner, moisturizer, sun block, hydra shimmer, ampoules and especially precious gold caviar.

Margaret (Retiree)

since Jun 2004

Going to Vanilla for facial has always been something I look forward to every month. VANILLA's dedicated beautician takes care of my skin for me.

I also like the products she uses particularly Soft Water and Hydro Dew. Soft Water helps to tone my skin gently and Hydro Dew keeps my skin well moisturized and yet it's not too oily.

Jerene Chim (Teacher)

since 2004

I remember back then when I had a serious acne problem and had to receive treatment from Vanilla twice a week. Shortly after two months, my acne problems were totally healed with the help of their in-house products. I can use their products without any worries.

Products that I have been using includes eye gel, hydro dew, shimmer (sun block), cleanser and various ampoules and masks. The treatments that I have received were Ultra Beamy, NB500 and one of my favorite mask treatment is the golden mask. Thank you for your wonderful service, sharing your expertise in this industry and for the prompt updates of your promotions that are available.

Xueling (Account Assistant)

since 2007

I'm confident in VANILLA's service because many years ago, I caught skin irritation. The VANILLA's professional staff treated me with attentive care. I recovered from the skin irritation and I continued further treatment and skincare till now.

I thank God for leading Vanilla in the beauty industry taking care of customers. May God bless Vanilla.

Tan Teong Hoo

since 2002

I walked into Vanilla and have not regretted since 2009.

Carine Yap (Teacher)

since 2009

I am writing this letter to express my appreciation for your staff, for their excellent customer service. I like their professionalism, advises of your new launch of products and their patience. They handle customers with warm and accommodating attitude.

I think this is the kind of attitude customers want to see and have been with VANILLA since 2004.

Karine Ng (Admin)

since 2004

I had the pleasure of being Vanilla's customer and I never felt so comfortable when I go for beauty treatments before. Vanilla's therapists are very experienced with both outstanding skills in beauty therapy as well as personalities. They are definitely an asset to the company as I believe many customers would agree that they enjoy every beauty session with them.

Vanilla therapists always performed their best and never have I felt that the session was uncomfortable. I will definitely recommend Vanilla to my friends. Thank you Vanilla for all the beautiful experiences and I look forward to many more years with you.

Cheryl Tan

since March 2015

I am a long term customer of VANILLA since 1st of October 2003. Favourite skincare products I have been using till now include Soft Dew, Lily Stem Cell, Vanilla Ampoules, Precious Gold Caviar and Tinted Moisturiser with SPF 30.

VANILLA’s Aestheticians are professional and introduce new products for me to try and purchase. I enjoy my monthly facial sessions so much that I dozed off while my skin gets pampered.


自2003年10月1日起,我是VANILLA的长期客户。我一直在使用的最喜欢的护肤品包括Soft Dew, Lily Stem Cell, Vanilla安瓿,Precious Gold Caviar 和 Tinted Moisturiser with SPF 30。

VANILLA的面部护理治疗师是专业和介绍新产品供我试用和购买。在我宠我的肌肤当儿,我己经打瞌睡了很多。

Noorani Binte Othman (Nurse)

since 2003

I use Azulene mask which I can apply full face even on eye areas, making my skin condition better. Favourite product is eye gel which is a must after every face wash. The latest premium gold cleanser, premium gold essence and luminous essence are good as well. Comfort gel soothes problem areas while Comfort moist makes my fine lines less visible. I have confidence with VANILLA so I recommended family, relatives and friends to VANILLA.


我使用Azulene面膜,甚至可以在眼部区域涂抹全脸,使我的皮肤状况更好。 最喜欢的产品是每次洗脸后必须使用的眼部凝胶。 最新的优质金洗面胶,优质金精华和Luminous essence也很好。 舒适凝胶舒缓问题区域,舒适湿润使我的细纹不太明显。 我对VANILLA很有信心所以我向VANILLA推荐了家人,亲戚和朋友。

Bernice Toh

since 2007

I've been a customer of Vanilla for the past 14 years. What makes me a loyal customer is Vanilla's professional beauticians, effective products and nice environment that makes every facial treatment a relaxing one. I have a sensitive skin condition and I used to have breakouts on my face very often. After receiving treatments at Vanilla and using Vanilla's products (I love its soft water!), my skin condition has improved a lot.

Furthermore, their beautician know my skin condition very well and introduces suitable products and treatments for me. I will introduce my family and friends to Vanilla for their professional knowledge of skin treatment and great facial experience.

Ina Ng (IT Manager)

since 2004

I am extremely satisfied with the facial care provided to me by VANILLA. Being a long-time client of VANILLA for over 20 years, I highly recommend their products and services. Besides having dedicated beauticians and beauty consultants, the staff at VANILLA are friendly and professional, dispensing fruitful advice on different skincare methods.

VANILLA's treatment choices are varied to address the needs of their customers and their extensive range of good and reasonably priced products help to effectively treat different facial conditions. VANILLA gain my confidence as a beauty salon which prides itself in constant innovation (as seen in their development of newer and more effective treatments and products), as well as great attention to details (from the soothing ambience to their wonderful service).

Zayne Fu (Homemaker)

since 1997

I used to have oily skin and seem to breakout a lot at my time of the month. This leads to acne and blemishes that were hard to get rid of.

Despite seeking treatments at famous beauty house and skin specialist, my skin condition did not improve. I continued to have acne breakout due to oily skin condition and my acne scars remained.

I felt depressed and lack of self confidence due to the appearance of my blemished skin. I totally lost confidence in seeking further treatments to achieve a clear and blemish-free skin.

I thank God that I have made the right choice by visiting Vanilla in order to improve my complexion.

Under the care and skillful hands of experienced beauticians, who applied effective treatments and recommending the right Vanilla beauty products that work wonders to my complexion.

After a few treatments with Vanilla, I suffer less acne breakout and my skin became less oily and acne scars subsequently faded. My skin condition continue to improve after each session and I feel refreshed.

I have been with Vanilla for more than 10 years, their beauticians' knowledge and skills made me a loyal client with Vanilla for so long. The beauticians made me feel comfortable and I am assured that my skin is in good hands. A big thank you to Vanilla for giving me my desired complexion.

Lydia Lim Lay Peng (Accountant)

since Jan 2008

I like VANILLA because of the friendly staff and the good service they provide. The facial packages address my specific skin problems well and helps to rectify them.

I also like VANILLA's extensive range of facial products as they are suitable for my skin type and its gentle on my skin.

Evelyn Yeow (Teacher)

since 2008

My experience with Vanilla has always been a pleasant one. The staff is very friendly and we have built a close relationship over these years.

I like using their products especially the Aloe Vera ampoules and Dew Expert mask. They help to hydrate and calm my sensitive skin. As it is a leave-on mask, it is hassle-free whenever I need to use it.

Judith Chim (Executive)

since 2003

It's the great service from the beauty therapist and good products from Vanilla that I am a customer of Vanilla for the past 8 years since Year 2008.

Great service, attentive, friendly, warm, very experienced in recommending best treatment for me. I feel totally at ease with the staff and am assured my face is well taken care of under their skillful hands.

Lydia Lim (Accountant)

since 2008

Before going to Vanilla, my face used to look dull and tired all the time. Vanilla helped my complexion to improve and shine brighter. Their staffs are very patient, friendly and highly experienced facial therapists.

Knowing that I have difficulties choosing which facial I would like to have, their staff always recommends the right facial that I need best on that day. This saves me the hassle from choosing.

I find myself always leaving Vanilla as a happy customer.

A good massage is always given after every session. All products from Vanilla such as these hydrating and caviar ampoules has proven to be effective for my dry skin. Vanilla has truly been a great help in making my skin healthy. I strongly recommend Vanilla to any new customers!


在去 VANILLA 之前,我的脸一直看起来很暗淡和疲惫。 VANILLA 帮助我的肤质改善和亮泽。 美容师非常耐心,友好且经验丰富的面部治疗师。知道我在选择哪种面部护理时遇到困难,美容师总是推荐当天最需要的面部护理。 这节省了我选择的麻烦。

每次面部护理后我总是轻松愉快地离开VANILLA。

每次课程结束后都会提供良好的按摩服务。 VANILLA的所有产品,如这些保湿和鱼子酱安瓿,已被证明对我的干性皮肤有效。 VANILLA真的是帮助我的皮肤健康。 我向所有新客户强烈推荐Vanilla!

Ruth Hannah Das (Teacher)

since 2014